Frequently Ask Questions
How Our Process Works

We are based in Toronto, Canada and work with wedding photographers and videographers in United States, Canada, Europe and Australia.

Video

Given the substantial storage requirements of raw video footage, our exchange options are primarily limited to shipping physical drives or uploading to cloud storage. Many of our partners (we view all our clients as partners for long-term collaboration) opt to send drives containing 20-30 projects at once. This is usually the case for studios shooting 15+ weddings per month. Alternatively, some smaller studios prefer to upload their raw footage to their cloud storage such as Google Drive or Dropbox and share the link with us.

Photo

For photography edits, we offer a complimentary private portal account where you can upload and manage all your projects. Simply export your raw photos as Smart Previews, and the upload process should take no more than an hour.

Typical turn around is 2 weeks. Rush deliveries can be done in 3-4 days.

Once you submit the contact form, someone from our team will reach out to gather more information such as the number of projects you need help with, how frequently you need assistance, and which editing plan you're interested in.

This process enables us to provide you with an accurate rate and also consider any volume discounts you may be eligible for. After we agree on the rate and finalize all the details, you will receive an email with login credentials for our client portal. The client portal serves as our file-sharing and project scheduling hub, allowing you to post instructions, comment on revisions, and download completed files. Once you approve the edits, we will issue an invoice for the amount due.

If you have any specific edits in mind or would like to request a custom quote, please mention it during our initial contact.

OUR HAPPY CLIENTS



How To Reach Us

Phone

844-874-6744

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